100 Most Common Q/A
100 Most Common Q/A
Q: How do I get started with Marky?
A: Follow the setup instructions provided upon purchasing, and input your business details to start generating content.
Q: How easy is it to set up Marky?
A: The setup process is straightforward, and most users find it quick and easy to get started. You can start by using your website or a single page, or if no website you can input the Topics and Business Profile manually
Q: Does Marky offer training or tutorials for new users?
A: Marky provides helpful tutorials and support to guide new users through the setup and usage process. You can send an email to jiggs@mymarky.ai or book for Marky New account set up and audit
Q: How can I stay consistent with social media posting?
A: Use Marky scheduling tools to batch-create and schedule posts in advance.
Q: What type of posts get the most engagement?
A: Posts with high-quality images, videos, and interactive content like polls or questions, depends on your account set up that resonates with your audience.
Tips for newbies setting up is do 5 days at a time at first. Experiment with the themes and topics. Input Writing sample which can be from your previous posts, articles/blogs or some inspiration or model business you are inspired with.
Q: How often should I post on social media?
A: Aim for consistency, whether it's daily, bi-weekly, or weekly, based on your capacity and audience engagement.
For new social accounts, Observe the guidelines to help maintain a safe, respectful community. one question you may consider: how many / how quickly posts did the user post?
Account Suspension - seems to happen if a user opens a brand new account and then uses automated posting software. Because its a “cold start” the platform is more sensitive to the possibility of a bot. No guarantees, but it's generally recommend people post themselves a couple of times before hooking up an automation.
There is nothing the software company can do for any account, but user can file an appeal.
Q: What are some creative content ideas for my social media?
A: Share holiday-themed posts, behind-the-scenes videos, and customer testimonials.
You can check here the sample of engaging post.
Q: What are the best times to post on social media?
A: Research your audience’s online activity and test different times to see when engagement is highest.
Q: Should I use hashtags in my posts?
A: Yes, you can use relevant hashtags to increase the reach of your posts and attract new followers.
Q: How can I get more followers on social media?
A: Engagement strategy by engaging with your audience, answering comments and questions real time, you can go to one of their post to like and engage, use relevant hashtags, and collaborate with other local businesses.
Q: Should I focus on all social media platforms?
A: Focus on the platforms where your audience is most active.
Q: How do I engage with my followers on social media?
A: Respond to comments, you can go to one of their post to like and engage, ask questions, and encourage user-generated content.
Q: How can I use customer feedback on social media?
A: Share positive reviews, address negative feedback constructively, and use it to improve your services.
Q: What payment methods does Marky accept?
A: Marky accepts major credit cards and PayPal for subscription payments. Please note that there are countries that have banks that cannot do overseas payments.
Q: How do I renew my Marky subscription?
A: Subscriptions are auto-renewed, until the user cancels under "Manage account" or for questions you can chat real time by contacting support.
Q: How do I cancel my Marky subscription?
A: Subscriptions can be canceled through the app’s settings under "Manage account".
Q: What happens if I don’t like the generated posts?
A: You can edit or reject posts that do not meet your standards.
Also, instead of trash for posts, save all your liked generated post in Drafts for future use. (it might be gone when refreshing post ) then just adjust in branding, themes, topics and business summary, and refresh generating post!
Q: How do I get a refund if I’m not satisfied with Marky?
A: Contact Marky’s support team to request a refund, please note of the 7 days cancellation policy.
Q: Are there any limitations on the number of posts Marky can create?
A: Some plans may have limits, but higher-tier plans offer more flexibility in post creation.
app.mymarky.ai offers both free and paid plans. The free plan allows limited access to features, while the paid plans offer more advanced functionalities and increased posting limits.
Q: Does Marky offer a free trial?
A: Yes, Marky offers a free trial for users to test its features before committing to a subscription.
Q: How do I set the number of posts Marky should schedule daily?
A: Posting per day depends on the Marky plans: Personal - 1 Posting time per day, Professional and Agency - Multiple posting times per day.
You can choose the number or schedule of posts per day under Business then Socials, the go to Publishing Schedule.
Q: Does Marky support multiple languages?
A: Yes, we support different languages all over the world. you can access this under Business then go to Profile, then under Writing Style, choose language.
Q: Can I create video posts with Marky?
A: Not yet, but the feature is in development and we will soon be released (as of 8 July 2024.) You can upload videos less than 2 mins currently.
Q: Can I upload my own images to Marky?
A: Yes, you can upload your own images, under Posts then on the upper right side, click on Upload Post, then after uploading image, you can click Modify Caption and Marky will create posts with them.
Q: Does Marky automatically resize posts for different platforms?
A: We currently use Square but it is on our roadmap to use other images depending on the social media platform, Marky can resize posts to fit various platform requirements.
Q: Does Marky offer social media analytics?
A: Analytics features are in development (as of 8 July 2024.)
Q: How does Marky handle social media platforms that don’t support direct posting?
A: Marky supports Facebook, Instagram, Tiktok, X (Twitter), LinkedIn Company Page, LinkedIn Personal Profile, Pinterest, Google business posting!
Marky adheres to platform rules, such as Meta’s restrictions, and provides workarounds where possible.
Q: Can I add custom prompts to Marky?
A: Yes - here is the video for the recent feature request for Post generator panel - https://www.youtube.com/watch?v=Gi9e11MFU-o&t=9s
Q: How does Marky generate post ideas?
A: Marky analyzes your website and input data to generate relevant post ideas. I suggest you can test it for posts every week then configure it again weekly and edit/add Topics, information under Business Profile, to better suite your audience.
Q: Can I bulk upload content to Marky?
A: Yes - It is under beta test right now and if you want to join Beta testing for this and future idea updates, just reach out to Marky chat customer support.
Q: How does Marky improve over time?
A: The content quality improves as Marky learns more about your Topics, daily posts, Profile, CTA, Writing Samples, preferences and business needs.
Q: Can Marky integrate with other tools like Google Sheets?
A: Integration with tools like Google Sheets is not currently supported and in our feature ideas, please leave a comment of your want specifically and upvote it - https://roadmap.mymarky.ai/b/1v38qg07/feature-ideas/google-sheets-connection
You can check out other items of feature ideas here: https://links.mymarky.ai/feature-ideas
Q: How customizable is the content generated by Marky?
A: Content can be edited to fit the user's preferences, ensuring it aligns with their brand voice, style and your audience.
Q: How does Marky handle different time zones for scheduling posts?
A: Marky currently uses your time zone or the time zone on your computer.
Q: Can I use Marky for personal social media accounts?
A: While Marky is designed for businesses, it cannot be used for FB and IG personal accounts, per Meta restrictions.
Q: How does Marky handle post approvals in teams?
A: Under Team, you can add your team members and you can instruct them about the process for creating and scheduling posts.
If an outside client is not added, you can bulk download the captions and images currently.
When Analytics is out, Marky’s workflow allows team members to review and approve posts before they are published.
Q: Can I export my social media analytics from Marky?
A: Analytics export is a great idea, but Analytics is still in development and we'll send updates when it's deployed.
.
Q: How does Marky ensure content is relevant to my audience?
A: Marky uses AI to analyze your business and target audience, generating relevant and engaging content, but still need the interaction and configuration of the user depending on the Topics and profile of each business.
Q: Can I customize the look of my posts with Marky?
A: Yes, We just released the full screen editor, and Marky offers customization options for post designs to match your brand’s aesthetic.
Here: June Feature Release Full Screen Editor
Q: How does Marky handle copyright issues with images?
A: Marky uses licensed images and encourages users to upload their own to avoid copyright issues.
Q: Can I use Marky to manage my social media comments and messages?
A: Marky includes a social inbox feature to help manage comments and messages across platforms.
Q: How does Marky help with content strategy?
A: Marky provides insights and recommendations based on your industry and audience engagement.
Q: How secure is my data with Marky?
A: Marky employs robust security measures, Your data is fully secure with our social media AI, protected by top-tier encryption and privacy measures.
Q: What kind of templates does Marky offer?
A: Marky offers a variety of templates for different types of posts, including promotional, informational, and engagement-focused templates.
You can check out how to choose themes her: https://www.youtube.com/watch?v=2lgCb5Mxb7Q
and also our weekly/biweekly new themes release: https://links.mymarky.ai/announcement
Q: Can Marky help with content curation?
A: Yes, Marky can suggest relevant articles, images, and trends based on your Topics, Business profile, Writing samples and themes to help you curate engaging content.
Q: How do I manage multiple brands with Marky?
A: Marky allows you to create separate workspaces for each brand, making it easy to manage multiple brands.
Q: Does Marky provide insights on the best times to post?
A: Marky recommends to research your audience’s online activity and test different times to see when engagement is highest, for optimal posting times based on your audience’s activity.
Q: What kind of businesses benefit most from Marky?
A: All kinds of businesses! Small businesses, freelancers, solopreneurs, social media managers, agencies and entrepreneurs find Marky particularly beneficial.
Q: How responsive is Marky’s customer support?
A: Marky’s customer support is 24//7 and highly responsive and often praised in reviews.
Q: How effective is Marky in generating engaging content?
A: Most users find that Marky generates engaging content that resonates well with their audience. Marky goes directly to your site, picks up the general theme of the business, and I filled out some more details for each of the clients on the plans.
You can enter CTAs, change the focus of the writing style, add writing samples, the niche, and then start checking on the Branding.
Q: What are the future plans for Marky?
A: Marky plans to add more features like Improved Post quality and variety, video posting, enhanced analytics, white labelling and improved language support.
You can check our roadmap and feature ideas here:
http://links.mymarky.ai/roadmap
https://links.mymarky.ai/feature-ideas
Q: How often is Marky updated with new features?
A: Marky is regularly updated, with new features and improvements added frequently, and timely New feature (ideas) delivery.
You can always see them here and by following our social media platforms below.
https://links.mymarky.ai/announcement
Q: What improvements do users suggest for Marky?
A: Users suggest adding video creation, more design templates, and enhanced language support.
Q: Can I request new features for Marky?
A: Yes, users can submit feature requests through the app’s feedback system or by contacting support.
You may request for new socials, font, themes and features here!
https://links.mymarky.ai/Request-social-font-themes-features
https://links.mymarky.ai/feature-ideas
Q: What is the process for requesting a new feature in Marky?
A: Users can submit feature requests through the app’s feedback system or by contacting support.
You may request for new socials, font, themes and features here!
https://links.mymarky.ai/Request-social-font-themes-features
https://links.mymarky.ai/feature-ideas
Q: Will Marky support more social media platforms in the future?
A: Yes, expanding platform support is part of Marky’s development roadmap.
Q: Are there plans to integrate Marky with other marketing tools?
A: Integration with other tools is planned for future updates. We are open for any requests for integration of other marketing tools here https://links.mymarky.ai/feature-ideas
Q: Can Marky provide more advanced analytics in the future?
A: Yes, and after the advanced analytics is implemented, we are open for any feedbacks and recommendations for any improvement requests.
Q: Can Marky provide more advanced analytics in the future?
A: Yes, advanced analytics are planned as part of Marky’s future updates, and we are open for any feedbacks and recommendations for any improvement requests.
Q: Is there a plan to add content collaboration features in Marky?
A: Collaboration features are under consideration for future development.
Q: Will Marky support e-commerce integration?
A: E-commerce integration is not currently available but it's already in our roadmap for future updates.
Q: Can Marky help with competitor tracking in the future?
A: Competitor tracking is not a current feature but may be considered for future development.
Q: How does Marky generate post ideas?
A: Marky analyzes your website and input data to generate relevant post ideas. Marky can suggest relevant articles, images, and trends based on your Topics, Business profile, Writing samples and themes to help you curate engaging content.
Q: How customizable is the content generated by Marky?
A: Content and images as well as captions can be edited to fit the user's preferences, ensuring it aligns with their brand voice and style.
Q: Can I upload my own images to Marky?
A: Yes, you can upload your own images and 2 min videos, and Marky will create posts with them.
Q: How do I create visually appealing social media posts?
A: Use high-quality images, consistent branding, and design tools like Canva to create professional-looking posts.
Q: Can Marky customize posts for different platforms?
A: Yes, Marky currently use Square but it is on our roadmap to use other images depending on the social media platform, Marky can resize posts to fit various platform requirements.
Q: Can I add custom prompts to Marky?
A: Yes - here is the video for the recent feature request for Post generator panel - https://www.youtube.com/watch?v=Gi9e11MFU-o&t=9s
Q: Does Marky offer design templates for posts?
A: Yes, Marky provides a variety of templates or themes for different types of posts.
Q: How does Marky handle different content types (e.g., text, images, videos)?
A: Marky currently excels at text and image posts, with video support planned for future updates.
Q: Can Marky suggest hashtags for my posts?
A: Yes, Marky provides hashtag suggestions based on your content and target audience.
Q: Does Marky support carousel posts?
A: Yes, Marky supports carousel posts, allowing multiple images or videos in one post.
Q: What platforms does Marky support for posting?
A: Marky supports popular platforms like Facebook, Instagram, Tiktok, X (Twitter), LinkedIn Company Page, LinkedIn Personal Profile, Pinterest, Google business posting!
Marky adheres to platform rules, such as Meta’s restrictions, and provides workarounds where possible.
Q: Can Marky post directly to Facebook profiles?
A: No, due to Meta’s rules, Marky cannot post directly to Facebook profiles.
Q: Does Marky support posting to TikTok?
A: Yes.
Q: How does Marky handle Instagram Stories?
A: Marky plans to support Instagram Stories in future updates.
Q: Can Marky help manage LinkedIn accounts?
A: Yes, Marky supports posting to LinkedIn Company Page, LinkedIn Personal Profile
Q: Does Marky support YouTube posting?
A: YouTube support is planned for future updates.
Q: How does Marky manage Twitter posts?
A: Marky supports Twitter posts, including text and image, and for X (thread) in future updates.
Q: Can I include a clickable hyperlink in the caption?
A:
- Yes: Facebook, LinkedIn, Twitter, LinkedIn Company Page, LinkedIn Personal Profile, Google business
- No: Instagram (can put it in the comments), TikTok (can put it in the comments), Pinterest (the pin itself is clickable)
Q: Can Marky handle Google My Business posts?
A: Yes, Marky supports Google My Business.
Q: What is the best way to get customer support for Marky?
A: The easiest and fastest way is reach out to our 24/7 chat - app.mymarky.ai
Q: How responsive is Marky’s customer support?
A: Marky’s customer support is available 24/7 and is highly responsive and often praised in reviews.
Q: How do I provide feedback on Marky’s features?
A: Users can provide feedback directly through the app, Capterra or by contacting chat customer support.
https://links.mymarky.ai/capterra
Q: Can I request new features for Marky?
A: Yes, users can submit feature requests through the app’s feedback system or by contacting support.
You may request for new socials, font, themes and features here!
https://links.mymarky.ai/Request-social-font-themes-features
https://links.mymarky.ai/feature-ideas
Q: What kind of customer support does Marky offer?
A: Marky offers email support at jiggs@mymarky.ai, live chat, and comprehensive documentation to assist users.
Q: How do users rate Marky overall?
A: Marky receives high ratings from users for its ease of use, effectiveness, and customer support.
Q: How secure is my data with Marky?
A: Marky employs robust security measures to ensure your data is protected.
Q: How does Marky handle copyright issues with images?
A: Marky uses licensed images and encourages users to upload their own to avoid copyright issues.
Q: What happens to my data if I cancel my Marky subscription?
A: Your data remains secure and accessible as under the Basic plan (free) after cancellation
Q: Can I export my social media analytics from Marky?
A: Yes, advanced analytics are planned as part of Marky’s future updates, and we are open for any feedbacks and recommendations for any improvement requests.
Q: What privacy measures does Marky implement?
A: Marky adheres to strict privacy policies to protect user data and ensure compliance with data protection laws.
Q: How does Marky ensure compliance with platform policies?
A: Marky regularly updates its features and guidelines to comply with platform policies and regulations.
Q: How do I schedule posts in Marky?
A: Posting per day depends on the Marky plans: Personal - 1 Posting time per day, Professional and Agency - Multiple posting times per day.
You can choose the number or schedule of posts per day under Business then Socials, the go to Publishing Schedule.
Q: How does Marky improve user engagement on social media?
A: Many users report increased interaction and engagement on their posts after using Marky.
Q: Are there any cons to using Marky?
A: Some users mention limitations in AI-generated content and a desire for more advanced features.
Q: How does Marky handle multiple social media accounts?
A: Marky can manage multiple accounts, making it suitable for businesses with diverse social media needs.
Q: What type of content does Marky excel at creating?
A: Marky excels at creating text-based posts, image posts, and carousel posts.
Q: How do users describe their overall experience with Marky?
A: Users often describe their experience as positive, citing time savings and improved social media presence.
Q: Can Marky be used by non-technical users?
A: Yes, Marky is designed to be user-friendly and accessible to those with limited technical skills.
100. Q: What are the benefits of social media for small businesses?
A: Increased visibility, customer engagement, and direct communication with your audience.
👋 Don't be left in the dark—follow us on social media for exclusive access to upcoming releases, feature demos, and training events! 📱📺🖥💻
Our channels are buzzing with exciting updates and valuable insights you won't find anywhere else. Stay in the know and join the conversation today! 😍
👉 YT: https://links.mymarky.ai/Youtube
👉 FB page: https://links.mymarky.ai/FBpage
🤗 Join our exclusive Marky community: https://links.mymarky.ai/MarkyCommunity
If you have any questions or need further assistance, please don't hesitate to reach out to me or our support team.
Josiah, CEO
Getting Started
Q: How do I get started with Marky?
A: Follow the setup instructions provided upon purchasing, and input your business details to start generating content.
Q: How easy is it to set up Marky?
A: The setup process is straightforward, and most users find it quick and easy to get started. You can start by using your website or a single page, or if no website you can input the Topics and Business Profile manually
Q: Does Marky offer training or tutorials for new users?
A: Marky provides helpful tutorials and support to guide new users through the setup and usage process. You can send an email to jiggs@mymarky.ai or book for Marky New account set up and audit
Social Media - General
Q: How can I stay consistent with social media posting?
A: Use Marky scheduling tools to batch-create and schedule posts in advance.
Q: What type of posts get the most engagement?
A: Posts with high-quality images, videos, and interactive content like polls or questions, depends on your account set up that resonates with your audience.
Tips for newbies setting up is do 5 days at a time at first. Experiment with the themes and topics. Input Writing sample which can be from your previous posts, articles/blogs or some inspiration or model business you are inspired with.
Q: How often should I post on social media?
A: Aim for consistency, whether it's daily, bi-weekly, or weekly, based on your capacity and audience engagement.
For new social accounts, Observe the guidelines to help maintain a safe, respectful community. one question you may consider: how many / how quickly posts did the user post?
Account Suspension - seems to happen if a user opens a brand new account and then uses automated posting software. Because its a “cold start” the platform is more sensitive to the possibility of a bot. No guarantees, but it's generally recommend people post themselves a couple of times before hooking up an automation.
There is nothing the software company can do for any account, but user can file an appeal.
Q: What are some creative content ideas for my social media?
A: Share holiday-themed posts, behind-the-scenes videos, and customer testimonials.
You can check here the sample of engaging post.
Q: What are the best times to post on social media?
A: Research your audience’s online activity and test different times to see when engagement is highest.
Q: Should I use hashtags in my posts?
A: Yes, you can use relevant hashtags to increase the reach of your posts and attract new followers.
Q: How can I get more followers on social media?
A: Engagement strategy by engaging with your audience, answering comments and questions real time, you can go to one of their post to like and engage, use relevant hashtags, and collaborate with other local businesses.
Q: Should I focus on all social media platforms?
A: Focus on the platforms where your audience is most active.
Q: How do I engage with my followers on social media?
A: Respond to comments, you can go to one of their post to like and engage, ask questions, and encourage user-generated content.
Q: How can I use customer feedback on social media?
A: Share positive reviews, address negative feedback constructively, and use it to improve your services.
Pricing, Limits, Tiers, and Billing
Q: What payment methods does Marky accept?
A: Marky accepts major credit cards and PayPal for subscription payments. Please note that there are countries that have banks that cannot do overseas payments.
Q: How do I renew my Marky subscription?
A: Subscriptions are auto-renewed, until the user cancels under "Manage account" or for questions you can chat real time by contacting support.
Q: How do I cancel my Marky subscription?
A: Subscriptions can be canceled through the app’s settings under "Manage account".
Q: What happens if I don’t like the generated posts?
A: You can edit or reject posts that do not meet your standards.
Also, instead of trash for posts, save all your liked generated post in Drafts for future use. (it might be gone when refreshing post ) then just adjust in branding, themes, topics and business summary, and refresh generating post!
Q: How do I get a refund if I’m not satisfied with Marky?
A: Contact Marky’s support team to request a refund, please note of the 7 days cancellation policy.
Q: Are there any limitations on the number of posts Marky can create?
A: Some plans may have limits, but higher-tier plans offer more flexibility in post creation.
app.mymarky.ai offers both free and paid plans. The free plan allows limited access to features, while the paid plans offer more advanced functionalities and increased posting limits.
Q: Does Marky offer a free trial?
A: Yes, Marky offers a free trial for users to test its features before committing to a subscription.
Q: How do I set the number of posts Marky should schedule daily?
A: Posting per day depends on the Marky plans: Personal - 1 Posting time per day, Professional and Agency - Multiple posting times per day.
You can choose the number or schedule of posts per day under Business then Socials, the go to Publishing Schedule.
Current Functionality
Q: Does Marky support multiple languages?
A: Yes, we support different languages all over the world. you can access this under Business then go to Profile, then under Writing Style, choose language.
Q: Can I create video posts with Marky?
A: Not yet, but the feature is in development and we will soon be released (as of 8 July 2024.) You can upload videos less than 2 mins currently.
Q: Can I upload my own images to Marky?
A: Yes, you can upload your own images, under Posts then on the upper right side, click on Upload Post, then after uploading image, you can click Modify Caption and Marky will create posts with them.
Q: Does Marky automatically resize posts for different platforms?
A: We currently use Square but it is on our roadmap to use other images depending on the social media platform, Marky can resize posts to fit various platform requirements.
Q: Does Marky offer social media analytics?
A: Analytics features are in development (as of 8 July 2024.)
Q: How does Marky handle social media platforms that don’t support direct posting?
A: Marky supports Facebook, Instagram, Tiktok, X (Twitter), LinkedIn Company Page, LinkedIn Personal Profile, Pinterest, Google business posting!
Marky adheres to platform rules, such as Meta’s restrictions, and provides workarounds where possible.
Q: Can I add custom prompts to Marky?
A: Yes - here is the video for the recent feature request for Post generator panel - https://www.youtube.com/watch?v=Gi9e11MFU-o&t=9s
Q: How does Marky generate post ideas?
A: Marky analyzes your website and input data to generate relevant post ideas. I suggest you can test it for posts every week then configure it again weekly and edit/add Topics, information under Business Profile, to better suite your audience.
Q: Can I bulk upload content to Marky?
A: Yes - It is under beta test right now and if you want to join Beta testing for this and future idea updates, just reach out to Marky chat customer support.
Q: How does Marky improve over time?
A: The content quality improves as Marky learns more about your Topics, daily posts, Profile, CTA, Writing Samples, preferences and business needs.
Q: Can Marky integrate with other tools like Google Sheets?
A: Integration with tools like Google Sheets is not currently supported and in our feature ideas, please leave a comment of your want specifically and upvote it - https://roadmap.mymarky.ai/b/1v38qg07/feature-ideas/google-sheets-connection
You can check out other items of feature ideas here: https://links.mymarky.ai/feature-ideas
Q: How customizable is the content generated by Marky?
A: Content can be edited to fit the user's preferences, ensuring it aligns with their brand voice, style and your audience.
Q: How does Marky handle different time zones for scheduling posts?
A: Marky currently uses your time zone or the time zone on your computer.
Q: Can I use Marky for personal social media accounts?
A: While Marky is designed for businesses, it cannot be used for FB and IG personal accounts, per Meta restrictions.
Q: How does Marky handle post approvals in teams?
A: Under Team, you can add your team members and you can instruct them about the process for creating and scheduling posts.
If an outside client is not added, you can bulk download the captions and images currently.
When Analytics is out, Marky’s workflow allows team members to review and approve posts before they are published.
Q: Can I export my social media analytics from Marky?
A: Analytics export is a great idea, but Analytics is still in development and we'll send updates when it's deployed.
.
Q: How does Marky ensure content is relevant to my audience?
A: Marky uses AI to analyze your business and target audience, generating relevant and engaging content, but still need the interaction and configuration of the user depending on the Topics and profile of each business.
Q: Can I customize the look of my posts with Marky?
A: Yes, We just released the full screen editor, and Marky offers customization options for post designs to match your brand’s aesthetic.
Here: June Feature Release Full Screen Editor
Q: How does Marky handle copyright issues with images?
A: Marky uses licensed images and encourages users to upload their own to avoid copyright issues.
Q: Can I use Marky to manage my social media comments and messages?
A: Marky includes a social inbox feature to help manage comments and messages across platforms.
Q: How does Marky help with content strategy?
A: Marky provides insights and recommendations based on your industry and audience engagement.
Q: How secure is my data with Marky?
A: Marky employs robust security measures, Your data is fully secure with our social media AI, protected by top-tier encryption and privacy measures.
Q: What kind of templates does Marky offer?
A: Marky offers a variety of templates for different types of posts, including promotional, informational, and engagement-focused templates.
You can check out how to choose themes her: https://www.youtube.com/watch?v=2lgCb5Mxb7Q
and also our weekly/biweekly new themes release: https://links.mymarky.ai/announcement
Q: Can Marky help with content curation?
A: Yes, Marky can suggest relevant articles, images, and trends based on your Topics, Business profile, Writing samples and themes to help you curate engaging content.
Q: How do I manage multiple brands with Marky?
A: Marky allows you to create separate workspaces for each brand, making it easy to manage multiple brands.
Q: Does Marky provide insights on the best times to post?
A: Marky recommends to research your audience’s online activity and test different times to see when engagement is highest, for optimal posting times based on your audience’s activity.
Q: What kind of businesses benefit most from Marky?
A: All kinds of businesses! Small businesses, freelancers, solopreneurs, social media managers, agencies and entrepreneurs find Marky particularly beneficial.
Q: How responsive is Marky’s customer support?
A: Marky’s customer support is 24//7 and highly responsive and often praised in reviews.
Q: How effective is Marky in generating engaging content?
A: Most users find that Marky generates engaging content that resonates well with their audience. Marky goes directly to your site, picks up the general theme of the business, and I filled out some more details for each of the clients on the plans.
You can enter CTAs, change the focus of the writing style, add writing samples, the niche, and then start checking on the Branding.
Future Features
Q: What are the future plans for Marky?
A: Marky plans to add more features like Improved Post quality and variety, video posting, enhanced analytics, white labelling and improved language support.
You can check our roadmap and feature ideas here:
http://links.mymarky.ai/roadmap
https://links.mymarky.ai/feature-ideas
Q: How often is Marky updated with new features?
A: Marky is regularly updated, with new features and improvements added frequently, and timely New feature (ideas) delivery.
You can always see them here and by following our social media platforms below.
https://links.mymarky.ai/announcement
Q: What improvements do users suggest for Marky?
A: Users suggest adding video creation, more design templates, and enhanced language support.
Q: Can I request new features for Marky?
A: Yes, users can submit feature requests through the app’s feedback system or by contacting support.
You may request for new socials, font, themes and features here!
https://links.mymarky.ai/Request-social-font-themes-features
https://links.mymarky.ai/feature-ideas
Q: What is the process for requesting a new feature in Marky?
A: Users can submit feature requests through the app’s feedback system or by contacting support.
You may request for new socials, font, themes and features here!
https://links.mymarky.ai/Request-social-font-themes-features
https://links.mymarky.ai/feature-ideas
Q: Will Marky support more social media platforms in the future?
A: Yes, expanding platform support is part of Marky’s development roadmap.
Q: Are there plans to integrate Marky with other marketing tools?
A: Integration with other tools is planned for future updates. We are open for any requests for integration of other marketing tools here https://links.mymarky.ai/feature-ideas
Q: Can Marky provide more advanced analytics in the future?
A: Yes, and after the advanced analytics is implemented, we are open for any feedbacks and recommendations for any improvement requests.
Future Features
Q: Can Marky provide more advanced analytics in the future?
A: Yes, advanced analytics are planned as part of Marky’s future updates, and we are open for any feedbacks and recommendations for any improvement requests.
Q: Is there a plan to add content collaboration features in Marky?
A: Collaboration features are under consideration for future development.
Q: Will Marky support e-commerce integration?
A: E-commerce integration is not currently available but it's already in our roadmap for future updates.
Q: Can Marky help with competitor tracking in the future?
A: Competitor tracking is not a current feature but may be considered for future development.
Content Creation and Customization
Q: How does Marky generate post ideas?
A: Marky analyzes your website and input data to generate relevant post ideas. Marky can suggest relevant articles, images, and trends based on your Topics, Business profile, Writing samples and themes to help you curate engaging content.
Q: How customizable is the content generated by Marky?
A: Content and images as well as captions can be edited to fit the user's preferences, ensuring it aligns with their brand voice and style.
Q: Can I upload my own images to Marky?
A: Yes, you can upload your own images and 2 min videos, and Marky will create posts with them.
Q: How do I create visually appealing social media posts?
A: Use high-quality images, consistent branding, and design tools like Canva to create professional-looking posts.
Q: Can Marky customize posts for different platforms?
A: Yes, Marky currently use Square but it is on our roadmap to use other images depending on the social media platform, Marky can resize posts to fit various platform requirements.
Q: Can I add custom prompts to Marky?
A: Yes - here is the video for the recent feature request for Post generator panel - https://www.youtube.com/watch?v=Gi9e11MFU-o&t=9s
Q: Does Marky offer design templates for posts?
A: Yes, Marky provides a variety of templates or themes for different types of posts.
Q: How does Marky handle different content types (e.g., text, images, videos)?
A: Marky currently excels at text and image posts, with video support planned for future updates.
Q: Can Marky suggest hashtags for my posts?
A: Yes, Marky provides hashtag suggestions based on your content and target audience.
Q: Does Marky support carousel posts?
A: Yes, Marky supports carousel posts, allowing multiple images or videos in one post.
Platform-Specific Questions
Q: What platforms does Marky support for posting?
A: Marky supports popular platforms like Facebook, Instagram, Tiktok, X (Twitter), LinkedIn Company Page, LinkedIn Personal Profile, Pinterest, Google business posting!
Marky adheres to platform rules, such as Meta’s restrictions, and provides workarounds where possible.
Q: Can Marky post directly to Facebook profiles?
A: No, due to Meta’s rules, Marky cannot post directly to Facebook profiles.
Q: Does Marky support posting to TikTok?
A: Yes.
Q: How does Marky handle Instagram Stories?
A: Marky plans to support Instagram Stories in future updates.
Q: Can Marky help manage LinkedIn accounts?
A: Yes, Marky supports posting to LinkedIn Company Page, LinkedIn Personal Profile
Q: Does Marky support YouTube posting?
A: YouTube support is planned for future updates.
Q: How does Marky manage Twitter posts?
A: Marky supports Twitter posts, including text and image, and for X (thread) in future updates.
Q: Can I include a clickable hyperlink in the caption?
A:
- Yes: Facebook, LinkedIn, Twitter, LinkedIn Company Page, LinkedIn Personal Profile, Google business
- No: Instagram (can put it in the comments), TikTok (can put it in the comments), Pinterest (the pin itself is clickable)
Q: Can Marky handle Google My Business posts?
A: Yes, Marky supports Google My Business.
Feedback and Support
Q: What is the best way to get customer support for Marky?
A: The easiest and fastest way is reach out to our 24/7 chat - app.mymarky.ai
Q: How responsive is Marky’s customer support?
A: Marky’s customer support is available 24/7 and is highly responsive and often praised in reviews.
Q: How do I provide feedback on Marky’s features?
A: Users can provide feedback directly through the app, Capterra or by contacting chat customer support.
https://links.mymarky.ai/capterra
Q: Can I request new features for Marky?
A: Yes, users can submit feature requests through the app’s feedback system or by contacting support.
You may request for new socials, font, themes and features here!
https://links.mymarky.ai/Request-social-font-themes-features
https://links.mymarky.ai/feature-ideas
Q: What kind of customer support does Marky offer?
A: Marky offers email support at jiggs@mymarky.ai, live chat, and comprehensive documentation to assist users.
Q: How do users rate Marky overall?
A: Marky receives high ratings from users for its ease of use, effectiveness, and customer support.
Security, Licensing, and Privacy
Q: How secure is my data with Marky?
A: Marky employs robust security measures to ensure your data is protected.
Q: How does Marky handle copyright issues with images?
A: Marky uses licensed images and encourages users to upload their own to avoid copyright issues.
Q: What happens to my data if I cancel my Marky subscription?
A: Your data remains secure and accessible as under the Basic plan (free) after cancellation
Q: Can I export my social media analytics from Marky?
A: Yes, advanced analytics are planned as part of Marky’s future updates, and we are open for any feedbacks and recommendations for any improvement requests.
Q: What privacy measures does Marky implement?
A: Marky adheres to strict privacy policies to protect user data and ensure compliance with data protection laws.
Q: How does Marky ensure compliance with platform policies?
A: Marky regularly updates its features and guidelines to comply with platform policies and regulations.
Additional Questions
Q: How do I schedule posts in Marky?
A: Posting per day depends on the Marky plans: Personal - 1 Posting time per day, Professional and Agency - Multiple posting times per day.
You can choose the number or schedule of posts per day under Business then Socials, the go to Publishing Schedule.
Q: How does Marky improve user engagement on social media?
A: Many users report increased interaction and engagement on their posts after using Marky.
Q: Are there any cons to using Marky?
A: Some users mention limitations in AI-generated content and a desire for more advanced features.
Q: How does Marky handle multiple social media accounts?
A: Marky can manage multiple accounts, making it suitable for businesses with diverse social media needs.
Q: What type of content does Marky excel at creating?
A: Marky excels at creating text-based posts, image posts, and carousel posts.
Q: How do users describe their overall experience with Marky?
A: Users often describe their experience as positive, citing time savings and improved social media presence.
Q: Can Marky be used by non-technical users?
A: Yes, Marky is designed to be user-friendly and accessible to those with limited technical skills.
100. Q: What are the benefits of social media for small businesses?
A: Increased visibility, customer engagement, and direct communication with your audience.
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If you have any questions or need further assistance, please don't hesitate to reach out to me or our support team.
Josiah, CEO
Updated on: 17/07/2024
Thank you!