What is a Client?

What is an agency client?

A Client is a type of user available exclusively to agencies. You can see what is unique about clients in this chart below.

Aspect	Agency Client
Use Case	A client hires an agency to manage their social media
Login	Through custom url and portal
UI Branding	Agency's branding (no Marky traces anywhere)
In-app Charges	Client will never see in-app charges or paywalls
In-app Surveys	Client will not receive in-app survey's about their experience
Ad Targeting	Marky will not report the user to our ad partners for retargetting
Business Management	Managed by the agency
Support and Training	Provided by the agency
Emails	Marky will not send any emails to clients (marketing, drip, educational, etc)
Permissions	Granular permissions, enabled by the agency (feature of advanced white labeling)
Data Privacy	Governed by the agency's and Marky's privacy policies
Notifications	Receives no emails from Marky (no forgot password, failed post emails, etc)

How do I add a client?

First, double check your Client Portal settings on your agency account.



Go to a business you want to add your client to and click "Add Client"



Send them the link Marky provides which will allow them to set up an account



The client will use this link to set up their account on your white labeled domain



And that's it! The client will now be able to log into your client domain at any point and review posts.



Bonus Tip: The client also has the ability to connect their own socials through the client portal in the business tab!

To learn about enabled white label features, check out our article Standard vs Advanced White Labeling

To learn about how the review process works, check out our article Agency Review Process: Statuses and Comments

Updated on: 29/10/2024